Job Description

Job Description

Job Description

Essential Duties and Responsibilities:

· Primary customer contact providing accurate, prompt, professional and courteous service in accordance with mutual expectations created through Sale Order delivery commitments or, if established, co-signed Manufacturing Service Agreements.

· Work with Sales, Engineering, Manufacturing, and Materials to insure necessary customer documentation is obtained, properly stored and distributed per established procedures.

· Support customer ECO’s managing both implementation and associated impact in terms of delivery and cost per established procedures.

· Quote Bill of Materials and purchase Bill of Materials once receipt of PO. Work with customer up front to identify problem parts along with possible solutions (alternate parts etc…)

- Put kits together after receipt from various vendors to send for manufacturing

- Chase down shortages based on shortage reports provided by manufacturing

· Establish and change production priorities through the maintenance of Sale Order delivery dates, while measuring delivery performance to the original customer delivery commitment.

· Effectively use company systems to maintain and communicate real-time status of production in terms of cost, quality, and availability.

· Establish formal and informal communication processes with assigned accounts to maintain customer satisfaction when addressing complaints, concerns and product returns.

· Possible customer visits locally or via travel.

· Complete all other duties as assigned by management.

. Purchasing of materials.

Other duties may be assigned

Minimum Qualifications

• 5 to 10 years working in a Program, Projects or Customer Service environment within the CM or similar environment.
• Bachelor's degree is preferred.
• Must possess good working knowledge CM technology (specifically circuit board assembly)
• Ability to work under pressure and prioritize tasks
• Ability to multitask
• Must be able to read, write and speak English well enough to effectively accomplish the job
• Must have excellent communication skills with an emphasis on customer service for both email and telephone communication techniques

Skills

• Possess and demonstrate good team leadership skills
• Demonstrated ability to achieve goals and tasks utilizing others
• Must be organized and have excellent interpersonal skills
• Possess above average computer skill knowledge (MS Office: Outlook, Word, Excel, etc.)

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