Job Description

Job Description

Job Description

SUMMARY
Provide front-line support to customers via phone and email in a fast-paced environment. You will manage a high volume of inbound calls on a multi-line system, accurately process orders and adjustments, and coordinate with distribution operations to resolve requests quickly. Ideal for someone with at least 6 months of call center experience and strong computer skills.

 

RESPONSIBILITIES

• Respond to customer inquiries through phone and email; document interactions and follow through to resolution.
• Enter and update orders, handle substitutions, and process pick-ups and return credits with accuracy.
• Triage special requests and coordinate timely solutions.
• Partner with teams across the distribution center to support daily operations and priorities.
• Maintain service levels and quality metrics in a high-volume queue.
• Own ad-hoc projects and additional duties as assigned.
• Local applicants only; relocation is not provided.

 

QUALIFICATIONS

• High school diploma or GED.
• 6+ months of data entry and customer service experience in a busy call center or office setting.
• Confident communicator over the phone and in person; strong interpersonal and problem-solving skills.
• Team-oriented with excellent computer proficiency and attention to detail.
• Ability to successfully complete a post-offer background and drug screen.
• 1–2 years in customer service, call center, or a related role (experience within distribution or foodservice is a plus).
• Recent experience managing a high-volume, fast-paced call queue.
• Familiarity with Cisco or other multi-line phone systems.

Company Description

With over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor.

EXPERTISE:
Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

STAFFING OPTIONS:
Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).

CANDIDATE COMMITMENT:
Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.

OPEN POSITIONS:
To apply online for our career opportunities go to our job board.

SPECIALTIES:
Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

Company Description

With over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. \r\n\r\nEXPERTISE: \r\nOur Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. \r\n\r\nSTAFFING OPTIONS: \r\nSpectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).\r\n \r\nCANDIDATE COMMITMENT: \r\nSpectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.\r\n\r\nOPEN POSITIONS:\r\nTo apply online for our career opportunities go to our job board. \r\nAreas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

Job Tags

Contract work, Temporary work, For contractors, Work at office, Local area, Relocation,

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