Job Description
We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.
Responsibilities:
• Respond to incoming calls and assist veterans with membership renewals and inquiries.
• Accurately input data from conversations into the system while maintaining attention to detail.
• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.
• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.
• Ensure compliance with company policies and procedures while interacting with customers.
• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Maintain an attentive and empathetic demeanor during all interactions.
• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.
Requirements:
• Proven experience in customer service, preferably in a call center environment.
• Proficiency in Microsoft Word and Excel for basic office tasks.
• Strong data entry skills, including numeric data entry with high accuracy.
• Excellent communication and interpersonal skills to effectively assist customers.
• Ability to handle high call volumes and work under pressure during peak times.
• Detail-oriented with a commitment to maintaining accurate and organized records.
• Familiarity with general office equipment and basic office procedures.
• Demonstrated problem-solving skills and a proactive approach to customer needs.
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