Job Description

Job Description

Job Description

Description:

Work Week: Monday – Friday

Hours: 7:30 am – 4:00 pm. Additional overtime may be required.

Benefits:

• Medical, Dental, and Vision Insurance
• Eligible for insurance on the 1st of the month following 30 days of employment.
• 401k Retirement plan
• Eligible to start with up to 15 days of PTO.
• 9 Paid Holidays
• Employer-paid short-term and long-term disability insurance

Key Duties:

• Deliver superior service by identifying and resolving problems and issues.
• Maintain a working knowledge of our products, services, and promotions.
• Identify opportunities to upsell or solve customers’ problems.
• Be customer-centric by always being polite and professional.
• Provide cohesive support to the sales & marketing team.
• Operate effectively in a cross-functional team environment.
• Provide value to internal and external customers.
• Create and pursue a self-development plan.
• Ensure a positive customer experience

. Job Requirements:

• Communication, both oral and written.
• Critical Evaluation and problem-solving skills.
• Relationship Management.
• Ethical Practice.
• Excellent phone skills.
• Attention to detail.
• Reliable attendance.
• Proven leadership aptitude.
• Desire to grow professionally.

Education and Experience

Required:

• High school diploma or equivalent
• Building experience is a plus
• 1-2 years of sales support/customer service experience
• Microsoft Office, Typing, Computer Skills experience.

Preferred:

• Familiarity with building products or the fencing industry
• Experience working within a cross-functional team.
• Associate or bachelor’s degree

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