Job Description
Customer Service Representative
Location: Stephenville, TX
Pay Rate: $21/hr
Type: Full-time, long-term temporary (potential for permanent based on performance)
Position Summary:
We're looking for a reliable, detail-oriented Customer Service Representative to support a dynamic sales team and a broad customer base. This role involves managing order inquiries, providing product support, and ensuring customer satisfaction across a range of industrial products.
You'll work across multiple systems (Salesforce, SAP, and MS Outlook) to process orders, track inventory, troubleshoot issues, and ensure a high level of service for regional distributors and customers.
Key Responsibilities:
Provide Customer & Sales Support (65%)
Respond to inquiries regarding product pricing , inventory , and delivery timelines
Process special service requests in line with company procedures
Offer entry-level product recommendations (training provided)
Communicate effectively with customers and internal sales teams
Leverage Account Info & Drive Satisfaction (25%)
Support telemarketing and sales initiatives using account data
Collaborate with sales reps to identify areas for service improvement
Assist in broad account support projects to boost customer retention
General Customer Service & Team Support (10%)
Participate in continuous improvement efforts
Provide customer feedback to leadership
Update customer account information (with guidance)
Join rep meetings and contribute to team discussions
Product Lines Supported:
Bonded Abrasives (Stock & Made-to-Order)
Coated Abrasives
Thin Wheels
Super Abrasives
Construction Products
Required Qualifications:
2+ years of customer service experience OR a college degree
Strong phone, typing, and multitasking skills
Proficient in Microsoft Outlook
Ability to work in Salesforce and/or SAP (experience preferred, training provided)
Excellent verbal and written communication skills
Ability to de-escalate customer concerns professionally
Team-oriented, reliable, and able to prioritize tasks effectively
Nice to Have:
Bilingual in Spanish or French
Previous experience with industrial or technical products
Experience supporting distributor networks or B2B customers
Soft Skills:
Customer-first mindset
Problem solver and proactive communicator
Adaptability in a fast-paced environment
Team player with a can-do attitude
Opportunity to work with a large company
Opportunity to work with a large company
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