Description
:The Contact Center Supervisor is responsible for overseeing the daily operations of the contact center, ensuring exceptional customer service, and optimizing team performance. This role involves leading and managing a group of customer service team members, ensuring they meet and exceed performance targets, maintain high levels of customer satisfaction, and uphold CoxHealth’s mission, vision, and values. Strong leadership, excellent communication, and analytical skills are essential to drive efficiency and effectiveness within the contact center.Key responsibilities include developing and maintaining relationships with patients, providers, and other departments within CoxHealth, as well as handling employee selection, issue resolution, and interdepartmental communications. Additional duties involve staff training, call evaluations, and coaching on topics such as customer service, appointment scheduling, EMR systems, contact center systems, complaint resolution, and efficient departmental operations. Creating a positive team culture, managing consumer experience standards, and consistently delivering exceptional consumer experiences with one-call resolution are crucial to the success of this role. The Contact Center Supervisor serves as the primary point of contact for their area of responsibility and may assist other areas and perform additional duties as needed. Education: ▪ Required: High school diploma or Equivalent ▪ Preferred: Bachelor’s Degree Experience: ▪ Required: 2 years’ customer service experience ▪ Preferred: Prior supervisory or training experience Skills: ▪ Outstanding written verbal communication skills ▪ Proficient in Microsoft Office Programs ▪ Ability to multi-task Licensure/Certification/Registration: ▪ N/A...Warehouse Picker Packers By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat...
...Job Description Job Description KR SOLAR is seeking an experienced and dynamic Solar Sales Manager to join our team. As a Solar Sales Manager, you will lead a team of solar sales consultants and be responsible for driving sales, achieving targets, and managing customer...
...Job Description Job Position: Leasing Location: Port St. Lucie, FL 34952 Pay Rate: $16 - $22/hr Shift: Description: Are you ready for a career change? Do you have experience in retail, sales, or customer service? If so, we want you on our team! InterSolutions...
...Job Description Job Description MUST BE LOCATED IN PORTLAND, OR METRO AREA TO BE CONSIDERED Job Title: Lighting Designer Company: El Centro Milagro Location: Portland, OR About Us: Milagro is a thriving community theater dedicated to bringing engaging...
Job Summary The House Manager (HM) is responsible for ensuring that each individual in the home is able to work toward their goals,... ...Maintain confidentiality of all client records Assist in crisis intervention by supporting program employees, answering crisis...