As a Bank Supervisor, you oversee branch teller operations, ensuring accuracy and compliance with banking policies while providing excellent customer service. You manage new account production, assist in sales efforts, and support the development and performance of personal bankers. Your role involves handling cash transactions, recommending financial products, and maintaining an organized and professional teller area.
Job Description* Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services
* Follow established policies in accordance with the bank's and supervisor's direction
* Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
* Ensure that each personal banker/teller balances and assists in identifying any discrepancies
* Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately
* Accountable for personal achievement of monthly new account production as assigned by upper management
* Participate in an active sales environment that may require in-store aisle prospecting
* Attend business development calls, or other sales opportunities, with a member of management
* Responsible for the guidance, development and assistance of personal banker growth and sales production
* Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits
* Provide bank services to a diverse customer base, including a large Spanish speaking population
* Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy
* Regular and predictable attendance and punctuality
* Other duties as assigned
Physical Requirements:
* Required to stand or walk for extended periods of time dependent upon branch location
* Operate a computer and other office machinery
* Schedules are prepared based on business need and subject to change at any time
* Ability to lift up to 50 lbs
FCBI is an equal opportunity employer.
bank supervisor, customer service, cash handling, financial products, sales production, branch operations, personal banker development, account reconciliation, bank teller supervision, financial services
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